Privacy Policy

This Privacy Policy describes how Arabian Dive Masters ("the Company", "we", "us", or "our") collects, uses, and protects your personal information when you use our site, this service, or our online platform. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws.

1. Who We Are

We are Arabian Dive Masters, a company registered and operating from Building 14, Al Faseel Road, Floor 3, Office 301, Fujairah, Emirate of Fujairah, 7779, United Arab Emirates. We provide SCUBA diving courses, guided dive tours, snorkeling trips, equipment rental and sales, boat charters, marine conservation programs, and discover scuba diving experiences.

2. Information We Collect

We may collect personal information when you interact with our site or services. This information may include:

Contact and Identification Data: Your name, email address, phone number, date of birth.

Booking and Service Data: Information related to the services you book or inquire about, including course details, tour dates, equipment needed, payment information (processed securely via payment gateways), and details necessary for course certification (like PADI requirements).

Medical Information: For diving activities, we may need to collect medical information relevant to assessing your fitness for diving, as required by safety standards. This is sensitive personal data and is treated with extra care.

Usage Data: Information about how you use our site, services, and interact with our communications. This may include IP addresses, browser type, operating system, referring URLs, pages viewed, and dates/times of access.

Communication Data: Information you provide when you contact us with inquiries, feedback, or support requests.

3. How We Use Your Information

We use your personal information for the following purposes and based on the following legal grounds:

To Provide Services: To process your bookings, provide the diving and related services you have requested, manage your account, and fulfill our contractual obligations to you.

Communication: To communicate with you about your bookings, provide important updates, respond to your inquiries, and send service-related notifications.

Safety and Certification: To ensure your safety during diving activities, process necessary certifications (like PADI certifications), and comply with required standards. This includes processing necessary medical information.

Payment Processing: To process payments for the services you purchase.

Improving Services: To understand how our services are used, analyze trends, and improve our site and offerings.

Marketing: With your consent, we may use your contact details to send you promotional materials and information about our services, special offers, and events. You can opt out of marketing communications at any time.

Legal and Safety Purposes: To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the safety of our customers and others.

We process your personal information based on:

• The necessity to perform a contract with you or to take steps at your request before entering into a contract.
• Our legitimate interests in operating our business, improving our services, and communicating with you (provided these interests are not overridden by your data protection rights).
• Your consent (for specific purposes like marketing or processing sensitive medical data where required).
• Compliance with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processors, IT service providers, hosting providers, and customer support services. These providers are required to protect your information and use it only for the purposes for which it was shared.
• PADI and Certification Bodies: For diving courses, we share necessary information with Professional Association of Diving Instructors (PADI) or other relevant certification bodies to register your course and issue your certification.
• Safety and Emergency: In emergency situations, we may share relevant information with medical professionals or emergency services.
• Legal Requirements: We may disclose information if required to do so by law, in response to a court order, or to cooperate with law enforcement or other government agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, diving certification records may be retained for longer periods as required by certification bodies.

7. Your Data Protection Rights

Depending on applicable law, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data under certain conditions.
• The right to request restriction of processing of your personal data.
• The right to object to the processing of your personal data.
• The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect the functionality of the site.

9. Children's Privacy

Our services are not directed to individuals under the age of majority without explicit parental or guardian consent, especially for diving activities which have age restrictions. We do not knowingly collect personal information from children without verifiable parental consent.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Arabian Dive Masters
Building 14
Al Faseel Road
Floor 3, Office 301
Fujairah, Emirate of Fujairah, 7779
United Arab Emirates

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.